Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Flag sizes are set from the boat’s length overall using marine convention — roughly one inch of fly per foot for ensign-sized flags and about half an inch per foot for burgees — rather than from a generic catalogue size, and clubs are quoted two or three size bands across their membership; every flag is finished with four rows of stitching along the free fly edge and a reinforced corner patch, because that edge is where all flags fail; cloth is chosen from where the boat sails, with lightweight nylon for marinas and light air and heavy woven polyester for offshore and constant race use; designs carrying lettering are redrawn for legibility at distance and printed so they read correctly from both sides rather than mirrored on the reverse; hoists are finished as rope-and-toggle or sewn sleeve to match how the customer rigs; and no national flags or ensigns are printed to order, because those are standardised and governed by usage conventions.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.